Flemish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Agent to join our team in Bratislava. In this dynamic role, you will be responsible for providing outstanding customer support to our Flemish-speaking clients, addressing their inquiries, and assisting them with our products and services. Your role will be pivotal in ensuring customer satisfaction and building long-lasting relationships. If you are passionate about helping others and have the necessary language skills, we encourage you to apply!

In Short

• Assist Flemish-speaking customers with inquiries via phone, email, and chat.
• Provide clear and accurate information about our products and services.
• Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and provide feedback to improve service quality.
• Work collaboratively with team members to address customer concerns and enhance service delivery.
• Stay informed about company policies, product updates, and industry trends to provide relevant support.
• Gather and analyze customer feedback to identify trends and recommend improvements.

Requirements

• Fluency in Flemish.
• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer service is a plus.
• Ability to work in a team environment.
• Familiarity with customer service software.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness programs.