Flemish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Flemish Speaking Customer Service Agent to be based in Estonia. In this dynamic role, you will provide top-notch customer support to our Flemish-speaking clients, addressing their inquiries, resolving issues, and ensuring a high-quality service experience. Working in the thriving environment of Estonia, you will be part of a dedicated team committed to delivering outstanding service. If you are fluent in Flemish and have a passion for helping others, we would love to hear from you!

In Short

• Manage incoming customer inquiries in Flemish via phone, email, and chat.
• Provide detailed information about our products and services to clients.
• Efficiently resolve customer issues and complaints while maintaining a positive attitude.
• Keep meticulous records of all customer interactions and follow up as needed.
• Collaborate with team members to improve service quality and enhance customer experience.
• Stay updated on product changes and industry trends to offer the best support possible.
• Gather feedback from customers to suggest improvements to services provided.

Requirements

• Fluency in Flemish.
• Strong communication skills.
• Ability to resolve issues effectively.
• Experience in customer service is a plus.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a dynamic environment.
• Supportive team culture.
• Possibility for career growth.