Flemish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Flemish Speaking Customer Service Agent based in Romania. In this role, you will be a crucial part of our customer service team, responsible for assisting Flemish-speaking clients with their inquiries and providing support related to our products and services. Your ability to communicate effectively and resolve issues will greatly enhance the customer experience. If you are ready to take on new challenges in a dynamic environment, we encourage you to apply!

In Short

• Handle incoming inquiries from Flemish-speaking customers via phone, email, and chat.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
• Document interactions and maintain accurate records for quality assurance.
• Collaborate with other team members to enhance customer service processes.
• Stay updated on product knowledge and industry trends to provide relevant support.
• Collect customer feedback to inform service improvements.

Requirements

• Fluency in Flemish.
• Excellent communication skills.
• Ability to resolve issues and complaints efficiently.
• Experience in customer service is a plus.
• Strong problem-solving abilities.
• Team collaboration skills.
• Willingness to learn and adapt in a dynamic environment.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development and training.
• Supportive team atmosphere.
• Competitive salary.
• Flexible working hours.