Flemish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Flemish Speaking Customer Service Agent located in Croatia. In this dynamic role, you will be responsible for providing high-quality support to our Flemish-speaking clients, assisting them with inquiries, and resolving any issues they may encounter. This position offers an opportunity to work in a vibrant environment while making a significant impact on customer satisfaction. If you are enthusiastic about helping others and possess strong communication skills, we encourage you to apply!

In Short

• Respond to customer inquiries in Flemish via phone, email, and chat.
• Provide accurate and detailed information regarding our services and products.
• Assist customers with account management and resolve any service-related issues.
• Document all customer interactions and maintain organized records for continuous service improvement.
• Collaborate with team members to enhance overall service delivery.
• Stay informed about company policies and updates to provide informed guidance to customers.
• Gather customer feedback and insights to identify areas for improvement.

Requirements

• Fluency in Flemish.
• Strong communication skills.
• Ability to resolve issues effectively.
• Experience in customer service is a plus.
• Proficient in using customer service software.
• Team player with a positive attitude.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a vibrant environment.
• Impact on customer satisfaction.
• Professional development opportunities.
• Collaborative team culture.