Dutch Speaking Customer Support Agent for Food Delivery Service - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Support Agent for our Food Delivery Service Department, specifically serving the Greek market. In this dynamic role, you will be the main point of contact for customers, providing assistance in Dutch regarding inquiries and issues related to our food delivery services in Greece. Your linguistic skills and cultural understanding will help us cater effectively to our Dutch-speaking clientele. If you are passionate about food, delivery services, and exceptional customer care, we invite you to join our dedicated team!

In Short

• Handle customer inquiries via phone, email, and chat in Dutch related to food delivery services in Greece.
• Assist customers with order placements, delivery status updates, and menu inquiries.
• Provide detailed information on service offerings, specials, and food safety measures.
• Document customer interactions comprehensively to support quality assurance processes.
• Work collaboratively with local delivery teams to resolve issues and ensure smooth operations.
• Stay updated on local market trends and adaptations in menu offerings to enhance service delivery.
• Encourage customer engagement by promoting platform features and addressing customer feedback.

Requirements

• Fluent in Dutch, both spoken and written.
• Strong communication skills and customer-oriented attitude.
• Ability to work in a fast-paced environment.
• Experience in customer service or support roles is preferred.
• Familiarity with food delivery services is a plus.
• Problem-solving skills and the ability to handle customer complaints effectively.
• Willingness to learn about local market trends.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours.
• Opportunity to work in a dynamic and supportive team.
• Training and development opportunities.
• Employee discounts on food delivery services.