Dutch Speaking Customer Service Agent for High-End Coffee Machines - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent specializing in High-End Coffee Machines, available for remote work in Greece. In this unique role, you will assist our Dutch-speaking customers in navigating their inquiries related to premium coffee machines, providing expert advice on product features, troubleshooting issues, and ensuring a top-tier customer experience. If you have a passion for coffee, exceptional communication skills, and a knack for providing outstanding customer service, we would be delighted to welcome you to our team.

In Short

• Deliver exceptional customer service in Dutch for inquiries related to high-end coffee machines.
• Assist customers with product selection, technical questions, and troubleshooting.
• Guide customers through setup and usage instructions to enhance their experience.
• Troubleshoot issues and provide solutions efficiently and courteously.
• Document customer interactions accurately and contribute to the enhancement of service protocols.
• Collaborate with technical support teams for complex inquiries requiring additional expertise.
• Stay knowledgeable about product specifications, features, and industry trends in coffee equipment.

Requirements

• Fluent in Dutch, both spoken and written.
• Strong communication and interpersonal skills.
• Passion for coffee and knowledge of coffee machines is a plus.
• Experience in customer service or technical support is preferred.
• Able to work independently and manage time effectively.
• Proficient with computers and customer service software.

Benefits

• Work from home flexibility.
• Opportunity to work with a premium product.
• Competitive salary and benefits package.
• Supportive team environment.
• Continuous training and development opportunities.