German Speaking Customer Service Agent for High-End Coffee Machines - Remote

Overview

Mercier Consultancy is seeking a German Speaking Customer Service Agent to join our team specializing in high-end coffee machines. In this prominent role, you will assist our German-speaking customers with inquiries regarding our premium coffee products, providing exceptional support throughout their purchasing experience. Your responsibilities will include answering questions, troubleshooting issues with coffee machines, and guiding customers through maintenance and usage best practices. If you are passionate about coffee and possess outstanding customer service skills, we would love to welcome you to our enthusiastic team.

In Short

• Provide exceptional customer service in German for inquiries related to high-end coffee machines.
• Assist customers with product selection, troubleshooting, and after-sales support.
• Educate customers on proper usage and care of their coffee machines.
• Resolve customer complaints and escalate issues as necessary.
• Document customer interactions accurately for quality control and service improvement.
• Collaborate with technical support teams to ensure quick resolution of product issues.
• Stay informed about coffee industry trends and product developments to better assist customers.

Requirements

• Fluency in German is required.
• Excellent communication skills.
• Experience in customer service is preferred.
• Knowledge of high-end coffee machines is a plus.
• Ability to troubleshoot technical issues.
• Strong problem-solving skills.
• Passion for coffee and customer satisfaction.

Benefits

• Opportunity to work in a dynamic and passionate team.
• Training on product knowledge and customer service excellence.
• Possibility of career advancement within the company.
• Employee discounts on coffee products.
• Flexible working hours.