Italian Speaking Customer Service Agent for High-End Coffee Machines - Remote

Overview

Mercier Consultancy is seeking an Italian Speaking Customer Service Agent for our High-End Coffee Machines division based in Lisbon. In this prestigious role, you will be the point of contact for our esteemed Italian-speaking clients who are interested in our luxury coffee machine offerings. Your responsibilities will include providing product information, assisting with customer inquiries, processing orders, and addressing any concerns regarding our high-quality coffee machines. If you have a passion for gourmet coffee and luxury products, along with outstanding customer service skills, we invite you to join our team in Lisbon.

In Short

• Deliver exceptional customer service in Italian for inquiries related to high-end coffee machines.
• Provide knowledgeable guidance on product features, benefits, and usage.
• Assist with order processing and ensure timely delivery of customer requests.
• Resolve customer issues and concerns with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with the sales and technical support teams to enhance customer satisfaction.
• Stay informed about coffee industry trends and product knowledge to effectively assist customers.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in luxury goods or food and beverage industry.
• Passion for coffee and knowledge of coffee products.
• Ability to work in a fast-paced environment.
• Proficient in using customer service software and tools.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with luxury products.
• Dynamic and supportive work environment.
• Training and development opportunities.