Dutch Speaking Customer Service Agent - Financial Services - Remote

Overview

Join Mercier Consultancy as a Dutch Speaking Customer Service Agent in our Financial Services department! In this essential role, you will be instrumental in providing outstanding support to our Dutch-speaking clients, addressing inquiries related to various financial products and services. Your responsibilities will include problem-solving, assisting with transactions, and ensuring that customers' needs are met with professionalism and care. If you have a passion for finance and a commitment to excellent customer service, we would love to see your application!

In Short

• Provide responsive support to Dutch-speaking customers via phone, email, and chat regarding their financial service inquiries.
• Offer clear and accurate information on financial products, services, and terms.
• Assist customers with account management, troubleshooting issues, and resolving complaints effectively.
• Keep detailed records of customer interactions and feedback for continuous improvement.
• Collaborate with colleagues to enhance service quality and operational efficiency.
• Stay informed about financial regulations and market trends to provide relevant customer support.
• Encourage customer loyalty by ensuring a high level of satisfaction with our services.

Requirements

• Fluency in Dutch (spoken and written) is essential.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in financial services.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive team environment.
• Flexible working hours.