Dutch Speaking Customer Service Agent - Fashion & Apparel - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Service Agent within our Fashion & Apparel Department, based in beautiful Portugal. In this vibrant role, you will assist our Dutch-speaking customers with their inquiries related to fashion products, orders, and styling advice. Your responsibilities will include addressing questions about product availability, processing returns, and providing personalized service that enhances the shopping experience. If you are passionate about fashion, enjoy connecting with people, and want to work in a dynamic environment, we want to hear from you!

In Short

• Deliver exceptional customer service in Dutch related to fashion and apparel inquiries.
• Assist customers with online orders, returns, and exchanges in a timely manner.
• Provide styling advice and product recommendations based on customer preferences.
• Handle customer complaints and resolve issues efficiently and professionally.
• Maintain accurate records of customer interactions and feedback for service improvements.
• Collaborate closely with the fashion team to stay updated on current trends and collections.
• Participate in ongoing training to enhance product knowledge and service skills.

Requirements

• Fluent in Dutch, both written and spoken.
• Strong communication skills and a passion for customer service.
• Interest in fashion and apparel trends.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.

Benefits

• Dynamic work environment in the fashion industry.
• Opportunities for training and professional development.
• Collaborative team culture.
• Potential for career advancement within the company.