Dutch Speaking Customer Service Agent - Fashion & Apparel - Remote

Overview

Join Mercier Consultancy Bulgaria as a Dutch Speaking Customer Service Agent for our Fashion & Apparel Department. In this exciting position, you will be the primary point of contact for our Dutch-speaking customers who are seeking assistance with their fashion purchases. Your role involves addressing inquiries regarding product availability, order statuses, returns, and styling advice. You will be integral to creating a positive shopping experience by providing personalized customer support through various channels including email, phone, and chat. If you are enthusiastic about fashion and possess excellent communication skills, we invite you to become a part of our dynamic team.

In Short

• Provide outstanding customer service in Dutch to assist clients with fashion-related inquiries.
• Guide customers through the shopping process, ensuring they find the products that meet their needs.
• Handle order and return requests with efficiency and accuracy.
• Acknowledge and resolve customer complaints in a timely and professional manner.
• Stay updated on current fashion trends and product offerings to provide informed recommendations.
• Collaborate with the warehouse team to ensure proper order fulfillment and timely shipping.
• Document customer interactions and provide insights to enhance the customer experience.

Requirements

• Fluency in Dutch, both written and spoken.
• Strong communication skills.
• Interest in fashion and customer service.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunity to work with a passionate team.
• Employee discounts on products.
• Training and development opportunities.