Finnish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is seeking a Finnish Speaking Customer Service Agent for our Transportation Department, with the opportunity to work remotely from Greece. In this vital role, you will assist our Finnish-speaking customers with inquiries related to transportation services, bookings, and logistics. You will play an essential role in providing excellent customer support, ensuring clients have a smooth experience with our transportation solutions. If you have a passion for customer service and a strong understanding of transportation services, we would love to welcome you to our team.

In Short

• Deliver exceptional customer support in Finnish for inquiries regarding transportation services.
• Assist customers with booking arrangements, changes, and cancellations.
• Provide information on schedules, pricing, and service features.
• Address customer concerns and complaints promptly and professionally.
• Maintain accurate records of customer interactions for quality monitoring.
• Collaborate with internal teams to ensure efficient service delivery.
• Stay informed about transportation trends and service updates to effectively assist customers.

Requirements

• Fluency in Finnish is required.
• Strong understanding of customer service principles.
• Experience in the transportation or logistics industry is preferred.
• Excellent communication skills.
• Ability to handle customer complaints professionally.
• Strong organizational skills and attention to detail.

Benefits

• Work remotely from Greece.
• Competitive salary.
• Opportunity for career advancement.
• Supportive team environment.
• Access to ongoing training and development.