Bilingual Patient Engagement Specialist - Remote

Overview

As a MEDVA Virtual Assistant – Patient Engagement Specialist, you will serve as the first point of contact for patients, supporting healthcare providers with call handling, appointment scheduling, EMR documentation, and compliance-related tasks.

In Short

• Answer all inbound calls during clinic hours.
• Route calls and messages to appropriate internal staff or departments as needed.
• Schedule, modify, and cancel patient appointments in the practice’s scheduling system.
• Confirm upcoming appointments with patients.
• Follow up on missed appointments and assist patients in rescheduling.
• Update and verify patient demographic information.
• Confirm insurance eligibility and coverage details prior to scheduled appointments.
• Accurately document all patient encounters in the clinic’s EMR system.
• Provide basic triage by gathering initial patient symptoms and concerns.
• Ensure seamless integration and use of the clinic’s systems, including EMR and phone platforms.

Requirements

• Bilingual in English and Spanish.
• Experience in patient engagement or customer service roles.
• Familiarity with EMR systems.
• Knowledge of HIPAA regulations.
• Strong communication skills.
• Ability to handle sensitive information confidentially.
• Organizational skills and attention to detail.

Benefits

• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.