Patient Engagement Specialist - Remote

Overview

The Patient Engagement Specialist will be an integral part of the Population Health Team, responsible for conducting patient outreach to foster engagement in our care model.

In Short

• Conduct patient outreach through telephonic and in-person visits.
• Engage with patients who have not visited the clinic.
• Document interactions in electronic medical records.
• Communicate complex topics with patients and their caregivers.
• Partner with Community Health Workers and clinicians.
• Educate patients about services offered by Oak Street Health.
• Travel to various patient-centered locations.
• Respond to escalations and urgent needs.
• Maintain HIPAA standards and confidentiality.
• Foster relationships with patients and their support persons.

Requirements

• Experience in healthcare engagement, sales, or marketing.
• Strong verbal and written communication skills.
• Proficiency in technology and EHR/EMR platforms.
• Ability to operate independently in a fast-paced environment.
• Understanding of Medicare and Medicare Advantage programs.
• Access to reliable transportation.
• Fluency in Spanish preferred.
• US Work Authorization required.
• Dedication to community service.
• Ability to multitask and prioritize work.

Benefits

• Paid vacation and sick time.
• 401K match options.
• Health, vision, and dental insurance.
• Leadership development opportunities.
• Flexible work environments.
• High levels of responsibility and advancement opportunities.
• Wellness programs and financial coaching.
• Tuition assistance available.
• Equal opportunity employer fostering diversity.
• Mission-focused career impacting health outcomes.