Remote Otter LogoRemoteOtter

Patient Engagement Specialist - Remote

Posted 2 weeks ago

Overview

The Patient Engagement Specialist is responsible for conducting outreach to patients, managing leads, and ensuring a positive experience for all patients through effective communication and scheduling.

In Short

  • Conduct outbound calls to patients for reactivation and appointment scheduling.
  • Utilize HighLevel CRM for tracking patient interactions and managing follow-ups.
  • Respond to enquiries through various marketing channels.
  • Provide information about chiropractic services and address patient concerns.
  • Manage incoming leads and follow up promptly.
  • Track and report on lead conversion rates.
  • Schedule consultations and follow-up appointments.
  • Coordinate with clinic staff for smooth scheduling.
  • Handle payment transactions and provide pricing information.
  • Deliver excellent customer service and address complaints professionally.

Requirements

  • Strong communication skills.
  • Experience with CRM systems.
  • Ability to manage multiple tasks effectively.
  • Customer service experience preferred.
  • Detail-oriented and organized.

Benefits

  • Opportunity to work remotely.
  • Flexible working hours.
  • Supportive team environment.
  • Professional development opportunities.

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