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Patient Engagement Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Patient Engagement Specialist is responsible for conducting outreach to patients, managing leads, and ensuring a positive experience for all patients through effective communication and scheduling.

In Short

  • Conduct outbound calls to patients for reactivation and appointment scheduling.
  • Utilize HighLevel CRM for tracking patient interactions and managing follow-ups.
  • Respond to enquiries through various marketing channels.
  • Provide information about chiropractic services and address patient concerns.
  • Manage incoming leads and follow up promptly.
  • Track and report on lead conversion rates.
  • Schedule consultations and follow-up appointments.
  • Coordinate with clinic staff for smooth scheduling.
  • Handle payment transactions and provide pricing information.
  • Deliver excellent customer service and address complaints professionally.

Requirements

  • Strong communication skills.
  • Experience with CRM systems.
  • Ability to manage multiple tasks effectively.
  • Customer service experience preferred.
  • Detail-oriented and organized.

Benefits

  • Opportunity to work remotely.
  • Flexible working hours.
  • Supportive team environment.
  • Professional development opportunities.
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Twoconnect

Twoconnect is a forward-thinking company focused on leveraging data analytics to drive business success. With a commitment to creating interactive and visually appealing dashboards, Twoconnect empowers organizations to make informed decisions through effective data visualization. The company emphasizes collaboration with stakeholders to understand their needs and ensure that the solutions provided align with business objectives. By adhering to best practices in data governance and providing training to end-users, Twoconnect fosters a culture of data-driven decision-making while continuously innovating with the latest Power BI features.

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