Patient Engagement Specialist - Remote

Overview

The Patient Engagement Specialist is responsible for conducting outreach to patients, managing leads, and ensuring a positive experience for all patients through effective communication and scheduling.

In Short

• Conduct outbound calls to patients for reactivation and appointment scheduling.
• Utilize HighLevel CRM for tracking patient interactions and managing follow-ups.
• Respond to enquiries through various marketing channels.
• Provide information about chiropractic services and address patient concerns.
• Manage incoming leads and follow up promptly.
• Track and report on lead conversion rates.
• Schedule consultations and follow-up appointments.
• Coordinate with clinic staff for smooth scheduling.
• Handle payment transactions and provide pricing information.
• Deliver excellent customer service and address complaints professionally.

Requirements

• Strong communication skills.
• Experience with CRM systems.
• Ability to manage multiple tasks effectively.
• Customer service experience preferred.
• Detail-oriented and organized.

Benefits

• Opportunity to work remotely.
• Flexible working hours.
• Supportive team environment.
• Professional development opportunities.