Remote Otter LogoRemoteOtter

Patient Engagement Specialist - Remote

Posted 42 weeks ago

Overview

Ophelia is a venture-backed healthcare startup that helps individuals with opioid use disorder (OUD) by providing FDA-approved medication and clinical care through a telehealth platform. Our mission is to make evidence-based treatments for OUD accessible to everyone.

In Short

  • Integral role in creating a best-in-class patient experience.
  • First point of contact for patients in the Care Coordination team.
  • Manage all inbound communication and assess urgency of needs.
  • Support patients with scheduling visits and improving attendance.
  • Maintain and update patient data and technology troubleshooting.
  • Deliver compassionate, patient-centered communication.
  • Follow defined processes and protocols for consistent care.
  • Work Tuesday-Saturday with specific hourly schedule.
  • Reports to the Patient Engagement Specialist Lead Care Coordinator.
  • Part of a team dedicated to improving patient outcomes.

Requirements

  • Proficient in various technology platforms.
  • Strong communication skills.
  • Ability to triage medical concerns effectively.
  • Experience in patient care or customer service preferred.
  • Compassionate and patient-centered approach.
  • Ability to work in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Flexible schedule to accommodate patient needs.
  • Team player with a collaborative mindset.
  • Commitment to Ophelia's mission and values.

Benefits

  • Opportunity to make a significant impact in healthcare.
  • Work with a dedicated and passionate team.
  • Access to professional development opportunities.
  • Flexible work schedule.
  • Competitive compensation package.
  • Supportive work environment focused on patient care.
  • Engagement in innovative healthcare solutions.
  • Potential for career growth within the organization.
  • Work in a mission-driven company.
  • Contribute to improving patient outcomes.

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