Patient Engagement Specialist - Remote

Overview

Ophelia is a venture-backed healthcare startup that helps individuals with opioid use disorder (OUD) by providing FDA-approved medication and clinical care through a telehealth platform. Our mission is to make evidence-based treatments for OUD accessible to everyone.

In Short

• Integral role in creating a best-in-class patient experience.
• First point of contact for patients in the Care Coordination team.
• Manage all inbound communication and assess urgency of needs.
• Support patients with scheduling visits and improving attendance.
• Maintain and update patient data and technology troubleshooting.
• Deliver compassionate, patient-centered communication.
• Follow defined processes and protocols for consistent care.
• Work Tuesday-Saturday with specific hourly schedule.
• Reports to the Patient Engagement Specialist Lead Care Coordinator.
• Part of a team dedicated to improving patient outcomes.

Requirements

• Proficient in various technology platforms.
• Strong communication skills.
• Ability to triage medical concerns effectively.
• Experience in patient care or customer service preferred.
• Compassionate and patient-centered approach.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible schedule to accommodate patient needs.
• Team player with a collaborative mindset.
• Commitment to Ophelia's mission and values.

Benefits

• Opportunity to make a significant impact in healthcare.
• Work with a dedicated and passionate team.
• Access to professional development opportunities.
• Flexible work schedule.
• Competitive compensation package.
• Supportive work environment focused on patient care.
• Engagement in innovative healthcare solutions.
• Potential for career growth within the organization.
• Work in a mission-driven company.
• Contribute to improving patient outcomes.