Patient Engagement Specialist - Remote

Overview

The Patient Engagement Specialist plays a crucial role in ensuring seamless interactions with patients while optimizing the operational flow within the dental practice.

In Short

• Facilitate effective patient engagement by scheduling appointments and addressing inquiries.
• Process insurance claims accurately and efficiently.
• Utilize dental practice management software like OpenDental and others.
• Coordinate patient appointments to manage patient flow.
• Explain treatment costs and billing inquiries to patients.
• Educate patients about treatments and oral hygiene practices.
• Streamline administrative processes for practice efficiency.
• Maintain organized records of patient histories and treatment plans.
• Liaise with the dental team for seamless patient care.
• Deliver outstanding customer service to enhance patient experience.

Requirements

• Expertise in dental practice management software.
• Proficiency in processing insurance claims.
• Familiarity with platforms like Dentrix, EagleSoft, CurveDental, or Denticon.
• Strong communication and coordination skills.
• Ability to educate patients effectively.
• Experience in billing and financial support.
• Organizational skills for maintaining accurate records.
• Customer service orientation.

Benefits

• Opportunity to enhance patient experience.
• Work in a collaborative dental team environment.
• Contribute to practice efficiency and operations.