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Patient Engagement Specialist - Remote

Posted 32 weeks ago

Overview

The Patient Engagement Specialist plays a crucial role in ensuring seamless interactions with patients while optimizing the operational flow within the dental practice.

In Short

  • Facilitate effective patient engagement by scheduling appointments and addressing inquiries.
  • Process insurance claims accurately and efficiently.
  • Utilize dental practice management software like OpenDental and others.
  • Coordinate patient appointments to manage patient flow.
  • Explain treatment costs and billing inquiries to patients.
  • Educate patients about treatments and oral hygiene practices.
  • Streamline administrative processes for practice efficiency.
  • Maintain organized records of patient histories and treatment plans.
  • Liaise with the dental team for seamless patient care.
  • Deliver outstanding customer service to enhance patient experience.

Requirements

  • Expertise in dental practice management software.
  • Proficiency in processing insurance claims.
  • Familiarity with platforms like Dentrix, EagleSoft, CurveDental, or Denticon.
  • Strong communication and coordination skills.
  • Ability to educate patients effectively.
  • Experience in billing and financial support.
  • Organizational skills for maintaining accurate records.
  • Customer service orientation.

Benefits

  • Opportunity to enhance patient experience.
  • Work in a collaborative dental team environment.
  • Contribute to practice efficiency and operations.

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