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Patient Engagement Specialist - Remote

Posted 33 weeks ago
Customer Service
Full Time
Philippines

Overview

The Patient Engagement Specialist plays a crucial role in ensuring seamless interactions with patients while optimizing the operational flow within the dental practice.

In Short

  • Facilitate effective patient engagement by scheduling appointments and addressing inquiries.
  • Process insurance claims accurately and efficiently.
  • Utilize dental practice management software like OpenDental and others.
  • Coordinate patient appointments to manage patient flow.
  • Explain treatment costs and billing inquiries to patients.
  • Educate patients about treatments and oral hygiene practices.
  • Streamline administrative processes for practice efficiency.
  • Maintain organized records of patient histories and treatment plans.
  • Liaise with the dental team for seamless patient care.
  • Deliver outstanding customer service to enhance patient experience.

Requirements

  • Expertise in dental practice management software.
  • Proficiency in processing insurance claims.
  • Familiarity with platforms like Dentrix, EagleSoft, CurveDental, or Denticon.
  • Strong communication and coordination skills.
  • Ability to educate patients effectively.
  • Experience in billing and financial support.
  • Organizational skills for maintaining accurate records.
  • Customer service orientation.

Benefits

  • Opportunity to enhance patient experience.
  • Work in a collaborative dental team environment.
  • Contribute to practice efficiency and operations.
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CrewBloom

CrewBloom is dedicated to connecting global professionals with remote job opportunities they are passionate about. Since its inception in 2016, the company has successfully expanded its reach to 22 countries across Asia, the Middle East, and Europe, fostering a diverse and inclusive work environment. CrewBloom emphasizes customer success and satisfaction, aiming to build long-term relationships with clients while providing innovative solutions and support.

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