Patient Engagement Specialist - Remote

Overview

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.

In Short

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues.
• Identify trends, resolve problems, and recommend improvements.
• Actively participate in process improvement initiatives.
• Protect organization’s value by keeping information confidential.

Requirements

• 1-3 years of Pharmacy Technician experience.
• State registered as a pharmacy technician.
• High school diploma or GED required.
• Strong interpersonal communication skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Ability to work in a distraction-free environment.
• Must have a reliable internet connection.
• Willingness to work overtime as needed.

Benefits

• Work in a culture of inclusion and kindness.
• Opportunity to make a difference in patients' lives.
• Be part of a certified ‘Great Place to Work’.
• Engage with a team of health system leaders.
• Participate in educational opportunities.