Patient Engagement Specialist - Remote

Overview

As a Patient Engagement Specialist at Ophelia, you will be the first point of contact for patients, providing support and creating a safe patient experience while aligning with Ophelia's Care Model.

In Short

• Be the first point of contact for patients at Ophelia.
• Provide compassionate and patient-centered communication.
• Manage inbound communication and triage patient needs.
• Support scheduling and attendance for clinical visits.
• Maintain and update patient data.
• Become proficient in various technology platforms.
• Work autonomously and as part of a team.
• Practice active listening and empathy.
• Follow Ophelia's policies and maintain confidentiality.
• Work flexible hours, including weekends.

Requirements

• Experience in patient experience or customer support.
• Strong organizational skills and attention to detail.
• Tech-savvy and comfortable with various computer platforms.
• Experience in a high-volume communication environment.
• Proactive and efficient in problem-solving.
• Resilience and adaptability to change.
• Flexibility to work evenings and weekends.

Benefits

• Remote work anywhere in the United States.
• Competitive medical, vision, and health insurance.
• 20 days of PTO per year.
• 10 company holidays.
• 401k Contribution Platform.
• Additional benefits like life insurance and financial wellness.