Account Manager, Publisher Success - Remote

Overview

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.

In Short

• Manage an established portfolio of publishers, focusing on retention and growth
• Take on new accounts, build rapport, and foster trust and long-term partnerships
• Proactively assess potential risks of churn and implement solutions to ensure ongoing success
• Advocate for publisher needs, addressing feature and data requests, reporting, and tools
• Use cohort data, trend analysis, and projections to provide tailored recommendations
• Deliver periodic business reviews and performance reports
• Maintain consistent and personalized communication with each publisher
• Monitor client social accounts to celebrate publisher successes and milestones
• Collaborate with Support Specialists and Engineers to resolve day-to-day issues
• Track and analyze performance results to identify opportunities for improvement

Requirements

• Excellent communication and analytical skills
• Experience in account management or client services
• Ability to build strong relationships with clients
• Proficiency in data analysis and reporting
• Strong problem-solving skills
• Willingness to travel for team retreats and events

Benefits

• Inclusive and diverse team culture
• Opportunity to work with a fast-growing company
• Supportive work environment