Remote Otter LogoRemoteOtter

Account Manager, Publisher Success - Remote

Posted 6 weeks ago

Overview

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers.

In Short

  • Manage an established portfolio of publishers, focusing on retention and growth
  • Take on new accounts, build rapport, and foster trust and long-term partnerships
  • Proactively assess potential risks of churn and implement solutions to ensure ongoing success
  • Advocate for publisher needs, addressing feature and data requests, reporting, and tools
  • Use cohort data, trend analysis, and projections to provide tailored recommendations
  • Deliver periodic business reviews and performance reports
  • Maintain consistent and personalized communication with each publisher
  • Monitor client social accounts to celebrate publisher successes and milestones
  • Collaborate with Support Specialists and Engineers to resolve day-to-day issues
  • Track and analyze performance results to identify opportunities for improvement

Requirements

  • Excellent communication and analytical skills
  • Experience in account management or client services
  • Ability to build strong relationships with clients
  • Proficiency in data analysis and reporting
  • Strong problem-solving skills
  • Willingness to travel for team retreats and events

Benefits

  • Inclusive and diverse team culture
  • Opportunity to work with a fast-growing company
  • Supportive work environment

Similar Jobs:

Xero logo

Account Manager - Partner Success - Remote

Xero

9 weeks ago

Join Xero as an Account Manager to nurture and grow relationships with partners, helping them succeed with Xero's products.

B2B Sales
Account Management
Customer Relationship Management
Revenue Growth
UK
Full-time
Sales / Business
FloQast logo

Accounting Success Manager - Remote

FloQast

8 weeks ago

Join our Customer Success team as an Accounting Success Manager to onboard and support clients using our SaaS Accounting solution.

Customer Success
SaaS
Accounting
Client Engagement
USA
Full-time
Customer Service
FloQast logo

Accounting Success Manager - Remote

FloQast

8 weeks ago

Join FloQast as an Accounting Success Manager to leverage your accounting expertise in a tech-driven customer success role.

Accounting
Customer Success
Relationship Building
Technology
USA
Full-time
Customer Service
Pearl logo

Client Success Manager/Account Manager - Remote

Pearl

1 week ago

The Client Success Manager will manage relationships with healthcare clients, ensuring satisfaction and retention while leveraging AI solutions.

Client Management
Healthcare
AI Solutions
Relationship Building
Philippines
Full-time
Sales / Business
Fortive Careers logo

Account Manager - Customer Success - Remote

Fortive Careers

4 days ago

The Account Manager - Customer Success will manage client relationships and ensure satisfaction through effective communication and operational excellence.

Account Management
Customer Success
Client Retention
Communication Skills
USA
Full-time
Customer Service