Customer Success Manager - Remote

Overview

As a Customer Success Manager at Mediafly, you will ensure our customers’ success by understanding their business objectives and providing solutions to their biggest challenges through our revenue enablement platform.

In Short

• Maintain relationships with key customers to understand their business needs.
• Increase ROI for customers by enhancing feature adoption.
• Provide customer support through product expertise and best practice guidance.
• Manage implementation work for new and existing customers.
• Conduct onboarding and training activities.
• Collaborate with the sales team on account plans and customer strategy.
• Participate in executive business reviews for strategic customers.
• Work closely with engineers to master product features.
• Utilize data to create meaningful customer interactions.

Requirements

• Bachelor’s degree in technology, marketing/sales, or equivalent experience.
• 3-5 years of experience in Customer Success, Sales Support, or Technical Account Management.
• Experience with customer support escalations.
• Ability to work with large, complex customers.
• Knowledge of Salesforce, Gainsight, SQL, and/or Tableau is a plus.
• Excellent interpersonal and communication skills.
• Adept at digesting and articulating complex information.
• Ability to create value from raw data.
• Comfort conducting trainings and webinars.
• Independent judgment under minimum supervision.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engage in meaningful work that impacts customer success.
• Collaborate with a skilled and supportive team.
• Access to professional development resources.
• Flexible working arrangements.