Revenue Operations Specialist - Remote

Overview

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for an experienced Revenue Operations Specialist to join our Business Operations team. Reporting to the Business Systems & Analytics Director, you’ll be bridging the gap between the Revenue and Finance teams, with a key focus on process improvement and data accuracy.

In Short

• Manage the end-to-end process for handling closed deals, ensuring accurate account, subscription, and contract data to support precise billing and seamless cross-functional communication; collaborate with SMEs on process improvements.
• Oversee the ongoing CRM management of existing customer accounts, including subscription modifications, cancellations, and contract renewals/increases, ensuring accurate billing and effective cross-team communication.
• Track hardware order fulfilment & order processing to ensure timely shipments & clear cross-team communications.
• Utilize reporting and data analysis to continuously monitor revenue operations processes, identifying gaps, opportunities for efficiency improvements, and areas for enhanced data accuracy and integrity.
• Participate in the development and analysis of internal commission plans as requested.

Requirements

• I have knowledge of revenue operations within SaaS.
• I gained my knowledge through 3+ years of professional experience in a relevant role.
• I have worked with subscription-based billing or within a reseller partner environment; direct experience with revenue recognition or contract management is a plus.
• I have hands-on experience within Salesforce CRM and report creation.
• I am comfortable with data validation, qualitative and quantitative reporting, and supporting process improvement initiatives.
• I have proven experience managing projects and strategic initiatives related to revenue operations / billing.
• I have worked with tools such as Metabase, Tableau, etc.
• I’m extra passionate about refining processes, automating repetitive tasks, and contributing to long-term operational improvements.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.

Benefits

• Unlimited paid time off – we trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.