Customer Implementation Specialist - Remote

Overview

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

In Short

• Prepare and deliver customer implementation project plans
• Provide detailed account walkthroughs of what success will look like post launch
• Clearly communicate account setup requirements and expectations with customers and other key stakeholders
• Create, deliver, monitor, and update user training plans based on customer needs
• Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations
• Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed
• Ensure customers receive superior service; develop and strengthen relationships with both new and existing customer stakeholders
• Leverage feedback for continuous improvement to the onboarding process
• Maintain strong knowledge of MealSuite systems and offerings
• Collaborate with Sales, Finance, Operations, and Engineering teams

Requirements

• I have prior experience with customer implementation. Ideally, I have worked within healthcare SaaS or with healthcare clients.
• I am proficient in Microsoft Office Suite or related software
• I have a desire to work in a fast-paced, growth-oriented environment
• I possess effective and professional written and verbal communication skills
• I have excellent interpersonal skills and positive attitude
• I exercise great attention to detail
• I am able to multi-task and adapt to different systems
• I can deliver training sessions that are organized and understandable
• I am able to listen carefully to information provided by customers and ask clarifying questions to ensure proper use of MealSuite tools
• I’m willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA

Benefits

• Unlimited paid time off
• Healthcare benefits
• Hybrid flexibility
• Work-life balance
• An inclusive workplace
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact