Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will develop and manage ongoing strategic partnerships with MDaudit customers, focusing on customer retention, success, and satisfaction.

In Short

• Work remotely with a flexible schedule.
• Drive customer satisfaction and retention efforts.
• Collaborate with various internal teams to advocate for customers.
• Conduct regular reviews and updates on customer health.
• Manage relationships with key stakeholders in customer organizations.
• Utilize Salesforce and other tools for customer communication.
• Participate in events to keep customers informed.
• Provide education on new offerings and releases.
• Drive renewal success and upsell opportunities.
• Ensure compliance with contracts and SLAs.

Requirements

• 5+ years of customer success management experience.
• 4+ years in a healthcare setting.
• Strong interpersonal and communication skills.
• Ability to manage multiple complex projects.
• Experience with Salesforce and Microsoft Office Suite.
• Problem-solving and organizational skills.
• Ability to influence stakeholders effectively.
• Experience in compliance, billing, and revenue cycle.
• Leadership and mentoring skills.
• Demonstrated ability to work in dynamic environments.

Benefits

• Flexible work schedule.
• Unlimited vacation policy.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401K plan with company match.
• On-demand learning programs.
• Recognition awards for employees.
• Fun virtual events like cooking classes and yoga sessions.
• Opportunities for career growth and advancement.
• Diversity and inclusion commitment.
• Remote work environment.