Inside Sales Representative - Remote

Overview

The Inside Sales Representative (ISR) is responsible for delivering exceptional customer experiences through consultative sales approaches and effective communication, while working in a fast-paced environment.

In Short

• Respond to customer inquiries through phone, email, and chat.
• Demonstrate urgency in resolving customer issues.
• Listen to customers to understand their unique needs.
• Apply a consultative sales approach.
• Process customer requests accurately.
• Identify and propose customized solutions.
• Guide customers through product selection.
• Handle customer complaints professionally.
• Collaborate with internal teams to resolve issues.
• Maintain accurate records in the CRM system.

Requirements

• Bachelor’s degree or equivalent experience.
• 1-3 years of customer service experience.
• Exceptional communication skills.
• Strong active listening skills.
• Excellent problem-solving abilities.
• Experience using CRM software.
• Mechanical aptitude for product understanding.
• Empathy and desire to help customers.
• Adaptability and willingness to learn.
• Experience in mechanical or industrial industries.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Be part of a newly created division focused on customer satisfaction.
• Build strong relationships with customers and internal teams.
• Contribute to a positive team environment.
• Professional growth and development opportunities.