Senior Technical Advisor - Remote

Overview

The Senior Technical Advisor at Marshalls plays a key role in providing expert guidance, managing complex issues, and ensuring exceptional customer engagement and service.

In Short

• Provide technical and sales support to stakeholders.
• Mentor colleagues and enhance team knowledge.
• Project manage high-value commercial claims.
• Contribute to new product development.
• Ensure compliance with standards and regulations.
• Support the sales team in resolving disputes.
• Maintain accurate records for quality assurance.
• Assist in training and technical demonstrations.
• Promote best practices within the team.
• Uphold a customer-centric approach.

Requirements

• Construction-related qualification is highly desirable.
• Knowledge in construction or manufacturing roles.
• Effective communication skills.
• Experience in managing customer complaints.
• Understanding of complex technical issues in construction.
• Knowledge of British Standards and ISO standards.
• Experience in managing multiple queries and actions.
• A flexible and team-oriented approach.

Benefits

• Flexible working options.
• Guaranteed Christmas holidays.
• 34 days of annual leave.
• Health care cash plan.
• Enhanced maternity, paternity, and adoption pay.
• 5% employer matched pension scheme.
• Cycle to work scheme.
• Employee discounts on products.
• Retailer discounts.
• Life assurance.