Customer Trust Analyst - Remote

Overview

As Marqeta’s Customer Trust Analyst, you will work directly with existing and prospective customers, demonstrating how our security and data protection measures align with industry best practices and applicable laws. The Customer Trust Analyst is a bridge between our Sales teams and our Product and Technology teams, playing a pivotal role in the revenue-generating work stream. This role will also collaborate with cross-functional teams to drive remediation of security risks and ensure we meet our contractual obligations. This role reports to the Manager, Customer Trust within Cybersecurity.

In Short

• Coordinate responses to customer requests, including addressing security and data protection inquiries, questionnaires and due diligence assessments
• Engage with Marqeta’s Product & Tech teams to analyze customer security requirements and drive remediation to improve security features
• Communicate with Marqeta’s customers, prospects and other partners to represent security and compliance on behalf of the organization
• Support customer security audits including gathering and tracking documentation requests
• Update external facing materials including Marqeta’s Trust Center, white papers, due diligence documentation and other resources to be shared with customers
• Monitor compliance with customer and partner contractual obligations

Requirements

• Minimum 2-3 years industry experience in Information Security, IT Audit, Risk Management or Compliance
• Excellent verbal and written communication skills including the ability to simplify key security messages and translate technical matters to non-technical audiences
• Experience designing and integrating technical regulations and standards (e.g. PCI DSS, ISO 27001, SOC2, SOX, NIST, GDPR, etc.)
• Strong interpersonal skills
• A strong bias toward action and able to operate proactively and effectively in a dynamic, fast-paced environment
• Customer service oriented
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently

Benefits

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave