Lead Onboarding Project Manager - Remote

Overview

As Marqeta’s Lead Onboarding Project Manager, you will be a vital part of our mission to change the way money moves. You'll work within our GTM team, which comprises four critical functions: Revenue, Strategy & Operations, Customer Solutions & Delivery, and Partnerships. This position will be dedicated to the project implementation efforts for our key accounts and any new programs, expansions or change requests and work closely with our account team and coordinate with cross functional teams to ensure the successful delivery of these projects. The ideal candidate is organized, communicative, resourceful, and motivated.

In Short

• Work with customers, payment networks, banks, vendors, and cross-functional teams to ensure program delivery with accuracy and the highest level of quality.
• Act as the primary point of contact for customers during implementation and be able to design a customized implementation approach to align with the customer's specific needs.
• Use project management tools and methodologies to deliver projects on time and to exceptional standards.
• Develop deep relationships with our customers and understand their unique business objectives, challenges, and success criteria.
• Communicate effectively in a regulated and technical environment, partnering with revenue leads on customer needs.

Requirements

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience and PMI certification.
• Customer Experience Obsessed: You take a personalized approach to your project management and know the nuances and preferences of your customer.
• A Master of Time Management: You consistently meet deadlines through effective scheduling and resource allocation.
• Exceptionally Organized: You exhibit strong organizational abilities with meticulous attention to detail.
• A Natural Problem-Solver: You identify challenges proactively and implement effective solutions.
• A Relationship Builder: You develop and maintain productive working relationships.
• Strong Communicator: You demonstrate strong verbal and written communication skills.
• Self-Motivated: You take initiative, work independently, and are able to anticipate needs.
• Highly Adaptable: You navigate changing priorities with ease.

Benefits

• Multiple health insurance options.
• Flexible time off – take what you need.
• Retirement savings program with company contribution.
• Equity in a publicly-traded company and an Employee Stock Purchase Program.
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave.
• Free therapy sessions, financial and professional coaching, and legal advice.
• Monthly stipend to support our remote work model.
• Annual “development dollars” to support our people growth and development.