Remote Otter LogoRemoteOtter

Principal Production Support Engineer - Remote

Posted 20 hours ago
DevOps / Sysadmin
Full Time
UK

Overview

As Marqeta’s Principal Production Support Engineer in the EU, you will serve as the technical leader of our production support function. You will architect and continuously improve support operations, championing best practices and operational excellence across the organisation. With deep technical expertise and a passion for clarity, you will mentor teams, influence product direction, and ensure our support operations are robust, scalable, and aligned with Marqeta’s mission for world-class customer experience.

In Short

  • Configure environments and controls
  • Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors
  • Provide high-quality support to our customers
  • Become a Marqeta product expert
  • Assist in monitoring production transaction volume, functionality, capacity, and performance
  • Coordinate and execute internal projects to improve the support process
  • Provide on-call support for rotations and escalations
  • Document process, product, and industry learnings relentlessly

Requirements

  • Experience in the card payments industry is preferred
  • 8+ years of experience in technical support, production support, or IT support for B2B customers
  • Strong written and verbal communication skills
  • Good understanding of API technologies and troubleshooting
  • Advanced SQL proficiency
  • Experience with logging and monitoring tools
  • Ability to work in a customer-facing role
  • Experience mentoring junior engineers

Benefits

  • Premium Private Medical and Dental coverage
  • Generous time off program with additional “Floating Holiday days”
  • Retirement savings program with company contribution
  • Equity in a publicly-traded company
  • Monthly stipend to support our remote work model
  • Annual development stipend to support our people growth and development
  • Family-forming benefits and up to 20 weeks of Parental Leave
  • Wellbeing programs
Marqeta logo

Marqeta

Marqeta is a pioneering company on a mission to transform the way money moves through its innovative card issuing platform. As one of the earliest enablers of embedded finance, Marqeta provides businesses with unprecedented flexibility and control to issue cards, authorize transactions, and manage payment operations in real time. The company partners with well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart, to unlock equitable financial access for all. Marqeta values intentional curiosity, thoughtful responsibility, innovative simplicity, shared success, and a passion to thrive, fostering a diverse and inclusive environment where every team member can contribute to the company's success.

Share This Job!

Save This Job!

Similar Jobs:

Alpaca logo

Production Support Engineer - Remote

Alpaca

3 weeks ago

Alpaca is seeking a Production Support Engineer to enhance customer technical support and ensure efficient service delivery.

Worldwide
Full-time
DevOps / Sysadmin
Cancer IQ logo

Production Support Engineer - Remote

Cancer IQ

10 weeks ago

Join our team as a Production Support Engineer to provide technical support and resolve complex issues related to our SaaS products.

USA
Full-time
DevOps / Sysadmin
Porter logo

Production Support Engineer - Remote

Porter

15 weeks ago

Join Porter as a Production Support Engineer to enhance healthcare delivery through technology.

TX, USA
Full-time
DevOps / Sysadmin
Quantum Metric logo

Production Support Engineer - Remote

Quantum Metric

22 weeks ago

Join Quantum Metric as a Production Support Engineer to deliver exceptional support and develop technical expertise while working remotely.

USA
Full-time
Customer Service
$72,000 - $93,000/year
Amount logo

Production Support Engineer - Remote

Amount

29 weeks ago

Join Amount as a Production Support Engineer to manage and resolve high-priority production issues while collaborating with various teams.

USA
Full-time
DevOps / Sysadmin
$63,000 - $73,000/year