Production Support Engineer - Remote

Overview

The Production Support Engineering team plays a key role at Amount by ensuring production issues are managed efficiently and effectively. You will manage high-priority issues to resolution following industry best practices. You’ll troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.

In Short

• Manage high-priority issues to resolution.
• Troubleshoot and fix technical issues across multiple platforms.
• Interact with various teams including engineering, product, and QA.
• Manage ticket queues and monitor for issues.
• Ensure compliance with service level agreements (SLAs).
• Drive incident resolution and lead cross-functional conversations.
• Document all relevant events and status reports.
• Conduct postmortem analysis and root cause investigations.
• Compile metrics and maintain dashboards for service incidents.
• Participate in on-call rotations for critical incidents.

Requirements

• Technical and/or engineering background with SQL experience.
• Experience in fast-paced development environments.
• Basic knowledge of programming languages like Java, Python, or Ruby.
• 2 years of experience in incident coordination.
• Ability to collaborate with diverse stakeholders.
• Leadership skills and quick decision-making ability.
• Familiarity with ITSM/ITIL concepts.
• Self-starter attitude in stressful situations.
• Experience with tools like Confluence, Jira, and PagerDuty.
• Knowledge of error monitoring software (Sentry, Kibana).

Benefits

• Comprehensive benefits package.
• Opportunities for professional growth.
• Supportive and inclusive work culture.
• Flexible work arrangements.
• Engagement in diverse projects.