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Production Support Engineer - Remote

Posted 26 weeks ago
DevOps / Sysadmin
Full Time
Worldwide

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Overview

The Production Support Engineer will join the Site Reliability Team at Rover, responsible for ensuring the performance, scalability, and reliability of the Rover platform.

In Short

  • Handle triage and resolution of technical support issues.
  • Escalate tickets to appropriate teams.
  • Troubleshoot live site incidents.
  • Document product functionality.
  • Collaborate with customer experience and engineering teams.
  • Analyze production issues and improve systems.
  • Communicate effectively with technical and non-technical stakeholders.
  • Passionate about Rover’s mission and values.
  • 2+ years of relevant experience required.
  • Familiarity with troubleshooting tools and techniques.

Requirements

  • 2+ years as a developer support engineer or technical support experience.
  • Ability to interpret code and query databases.
  • Experience with automation and scripting.
  • Bonus: Experience with Python, Django, MySQL, AWS, Kubernetes, Terraform.
  • Bonus: Familiarity with observability tools like Splunk, Sentry, Datadog.

Benefits

  • Competitive compensation.
  • Permanent contract.
  • Pension Plan.
  • 25 days paid time off.
  • Private health insurance.
  • Flexible work hours.
  • Bring your dog to work.
Rover logo

Rover

Rover is a fast-growing company founded in 2011, dedicated to connecting pet parents with trusted pet sitters and dog walkers through its app and website. Headquartered in Seattle, Washington, Rover operates across the US, Canada, and Europe, empowering a community of pet care providers to run their own businesses with the support of a global organization. The company is recognized for its positive workplace culture and commitment to diversity and inclusion, making it a great place for both human and furry employees. Rover's mission is to make the joys of pet parenthood more accessible, while also fostering a welcoming environment for its employees.

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