Production Support Engineer - Remote

Overview

The Production Support Engineer at Zeller plays a crucial role in ensuring the smooth processing of financial transactions and enhancing the overall customer experience in a fast-paced environment.

In Short

• Monitor payment processing systems for uninterrupted transactions.
• Troubleshoot and resolve payment transaction issues.
• Assist in reconciling transactions for accuracy.
• Maintain documentation of incidents and resolutions.
• Ensure compliance with regulatory requirements.
• Collaborate with cross-functional teams to resolve issues.
• Support production environment and testing end-to-end flows.
• Possess strong technical skills in cloud environments.
• Have knowledge of payment gateways and electronic payment systems.
• Experience in the banking domain is preferred.

Requirements

• Full-time Engineering Degree (Graduate/Postgraduate).
• 4-7 years of relevant experience.
• Experience in AWS or other cloud environments.
• Knowledge of programming languages like JavaScript, TypeScript, or Java.
• Understanding of relational databases such as Oracle, MySQL, SQL Server.
• Excellent troubleshooting and problem-solving skills.
• Ability to work in a 24/7 on-demand environment.
• Payment gateway domain knowledge is a plus.
• Experience in electronic payment systems and reconciliation processes.
• Familiarity with various payment types.

Benefits

• Opportunity to work in a fast-growing company.
• Be part of a global team of professionals.
• Engage in innovative product development.
• Contribute to disrupting outdated banking solutions.
• Work in a dynamic and challenging environment.