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Production Support Engineer - Remote

Posted 11 hours ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

As a Production Support Engineer at Alpaca, you will drive the evolution of customer-facing technical support, ensuring scalability and efficiency to deliver exceptional client service.

In Short

  • Solve complex L2 escalations and provide hands-on troubleshooting for critical technical issues.
  • Improve support process efficiency through auditing workflows and enhancing tools.
  • Drive cross-functional root cause analysis with support, product, and engineering teams.
  • Develop and maintain comprehensive technical documentation and knowledge bases.
  • Lead the implementation of technical support strategies to scale client service.

Requirements

  • 7+ years of experience in technical escalation or support engineering.
  • Expertise in troubleshooting complex distributed systems and APIs.
  • Proficiency with SQL, Kubernetes, and GCP.
  • Strong communication skills for technical documentation.
  • Experience with Golang, Kafka, or RabbitMQ.
  • Knowledge of performance tuning for Postgres databases.

Benefits

  • Competitive salary and stock options.
  • Health benefits.
  • New hire home-office setup: one-time USD $500.
  • Monthly stipend: USD $150 per month.
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Alpaca

Alpaca is a rapidly growing fintech company that has successfully raised over $120 million in funding. As an API-first platform, Alpaca specializes in stock and cryptocurrency trading, empowering developers and businesses worldwide to create trading algorithms, applications, and brokerage services. With a globally distributed team of over 150 members, Alpaca fosters a remote work culture and is committed to making a positive impact in financial services and technology. The company values open source contributions and community building, and is backed by prominent investors including Y Combinator and Spark Capital.

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