Senior Manager, Program Management and Transformation - Remote

Overview

As a Senior Manager, Program Management and Transformation you will spearhead strategic automation and AI implementation efforts, driving measurable process optimization across multiple teams. You'll be our operational efficiency expert, conducting rigorous analysis, developing process innovations, and partnering with cross-functional stakeholders to enable scalable growth through technology. This position reports directly to the Senior Director of Operational Excellence and Transformation and serves as a catalyst for operational advancement in our AI-forward environment.

In Short

• Lead complex automation and AI initiatives that enhance operational performance and reduce manual intervention
• Manage the transitions of multiple operational processes to streamlined automated systems that leverage AI
• Champion the adoption of automation and AI technologies across operational processes
• Identify opportunities to eliminate inefficiencies, redundancies, and unnecessary manual steps
• Lead efforts to implement new technologies and platforms that improve operational efficiency and quality
• Establish metrics and KPIs to measure program effectiveness and communicate outcomes to executive leadership
• Create and standardize program documentation, reporting templates, and decision-making frameworks
• Develop change management strategies that address cultural, process, and organizational impacts
• Guide teams through transformational change with effective change management methodologies
• Collaborate with global teams across multiple time zones and cultural contexts

Requirements

• Bachelor's degree in Business, Engineering, Operations, or related field
• 8+ years of experience in program/project management, business transformation, or operations excellence
• 5+ years of experience leading cross-functional strategic initiatives in complex organizations
• Strong experience in automating manual processes and deploying AI technologies
• Proven project management experience using agile methodologies
• Lean Six Sigma Green Belt certification
• Demonstrated track record working with vendors to improve operations
• Ability to thrive in a high-growth environment and manage through ambiguity

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development