Security Customer Trust Analyst - Remote

Overview

The Security Customer Trust Analyst role at Twilio focuses on supporting security awareness and education for sales teams and customers, ensuring the maintenance of information security for large clients.

In Short

• Manage and respond to security questionnaires and customer inquiries.
• Collaborate with internal experts to provide accurate responses to third-party requests.
• Identify and communicate potential security risks.
• Maintain an up-to-date repository of questionnaire responses.
• Enhance security questionnaire response templates and processes.
• Work autonomously in a fast-paced environment.
• Build productive relationships with internal stakeholders.
• Propose innovative ideas for process improvement.
• Understand legal language related to security.
• Assist in orchestrating external security audits.

Requirements

• 2+ years in customer-facing technical roles.
• Experience with security concepts and technology.
• Ability to convey technical concepts clearly.
• Attention to detail in writing and formatting.
• Excellent time management and organizational skills.
• Ability to collaborate effectively across all levels.

Benefits

• Competitive pay and generous time-off.
• Parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for professional growth.
• Support for community volunteering and donations.