InfoSec Customer Trust Analyst, Security Customer Enablement - Remote

Overview

The InfoSec Customer Trust Analyst role at Twilio focuses on supporting security awareness and education for sales teams and customers, ensuring the maintenance of information security for large clients.

In Short

• Manage and respond to security questionnaires and customer inquiries.
• Collaborate with internal experts to provide accurate responses to Third-Party requests.
• Identify and communicate potential security risks.
• Maintain an up-to-date repository of questionnaire responses.
• Enhance security questionnaire response templates and processes.
• Build productive relationships with internal stakeholders.
• Propose innovative ideas for process improvement.
• Develop proficiency in legal language.
• Assist in orchestrating external security audits.

Requirements

• 2+ years in customer-facing technical roles.
• Experience with security concepts and technology.
• Ability to convey technical concepts clearly.
• Meticulous attention to detail.
• Excellent time management and organizational skills.
• Effective collaboration with personnel at all levels.

Benefits

• Competitive pay and generous time-off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for personal and professional growth.