Applications Engineer - Remote

Overview

The Applications Engineer will work with enterprise customers to shorten the sales cycle by overcoming technical hurdles within these accounts, while collaborating with product management and R&D.

In Short

• Assist in generating new business and growing existing accounts.
• Communicate customer feedback into future product developments.
• Support sales account managers with technical questions and presentations.
• Evaluate and integrate third-party devices.
• Install, configure, and test solutions during Proof of Concepts.
• Interface with customers at both business and technical levels.
• Provide technical training to end users and Certified Solution Providers.
• Aid Product Management in writing Epics and Stories.
• Attend Bi-Weekly Scrum meetings with R&D.
• Drive product change by identifying technical deficiencies.

Requirements

• College or University Degree in a business or technical discipline.
• Minimum 4 years of experience in networks and client/server software deployment.
• Familiarity with Azure, AWS, Active Directory, SAML, SSL/TLS, SQL, Linux, and CCTV/video surveillance equipment.
• Understanding of Agile processes.
• Excellent communication skills.
• Proven track record in customer satisfaction.
• Some project management experience.

Benefits

• Positive working environment with flexibility and support for work-life balance.
• Professional development opportunities.
• Encouragement of teamwork and innovation.
• Global company culture with opportunities to forge friendships.