Technical Support Engineer - Remote

Overview

The Technical Support Engineer provides frontline technical support to customers using the mobile access and extraction suite of Magnet products. This position works directly with Magnet’s private and public sector customers to deliver world-class technical support.

In Short

• Provide frontline technical support to customers.
• Utilize live chat, email, web, and phone channels.
• Work with private and public sector customers.
• Deliver world-class technical support.
• Report to the Manager, Technical Support.
• Must reside in Singapore.
• Support customers using mobile access and extraction suite.
• Innovate and improve customer support processes.
• Collaborate with a talented team.
• Contribute to modernizing digital investigations.

Requirements

• Experience in technical support roles.
• Strong communication skills.
• Ability to work with diverse customer base.
• Knowledge of mobile access and extraction technologies.
• Problem-solving skills.
• Ability to work under pressure.
• Team player with integrity.
• Willingness to learn and develop.
• Customer-focused mindset.
• Technical aptitude.

Benefits

• Support through learning and development.
• Work with an incredible team.
• Make a difference in the world.
• Innovative work environment.
• Opportunities for career growth.
• Engagement in meaningful projects.
• Competitive compensation.
• Flexible work arrangements.
• Access to advanced tools and technologies.
• Contribute to national security efforts.