Technical Support Engineer - Remote

Overview

The Technical Support Engineer provides frontline technical support to customers using the mobile access and extraction suite of Magnet products. This position works directly with Magnet’s private and public sector customers to deliver world-class technical support.

In Short

• Provide frontline technical support to customers.
• Utilize live chat, email, web, and phone channels.
• Work with private and public sector customers.
• Deliver world-class technical support.
• Report to the Manager, Technical Support.
• Must reside in The United Kingdom.

Requirements

• Experience in technical support.
• Strong communication skills.
• Ability to work with various support channels.
• Knowledge of mobile access and extraction tools.
• Customer service orientation.

Benefits

• Support through learning and development.
• Work with an incredible team.
• Opportunity to make a difference in the world.