Customer Experience Operations Manager - Remote

Overview

As the Customer Experience Operations Manager, you will play a pivotal role in simplifying complex systems and optimizing processes that support our customer-facing teams.

In Short

• Translating evolving business needs into actionable workflows and scalable systems improvements.
• Serving as the first line of defense for Salesforce and GTM systems support.
• Building and maintaining Salesforce flows and automations.
• Leading cross-functional projects by defining scope and driving stakeholder alignment.
• Ensuring CX systems and reporting are intuitive and reliable.

Requirements

• 2–4 years in a customer experience, revenue operations, or GTM operations role.
• Proven experience administering and building in Salesforce.
• Strong technical troubleshooting skills.
• Proficiency in Google Sheets and basic SQL.
• Experience managing projects with multiple stakeholders.
• Ability to document, standardize, and scale processes.
• Comfortable pushing back on stakeholders and building consensus.

Benefits

• Work on cutting-edge AI technology impacting educators.
• Join a mission-driven team focused on education.
• Flexibility of working from home.
• Unlimited time off for work-life balance.
• Employer-paid health insurance plans.
• Generous stock options vested over 4 years.
• 401k match & monthly wellness stipend.