Customer Experience Operations Manager - Remote

Overview

The Customer Experience Operations Manager will enhance operational efficiency within the Customer Experience team at Sift, ensuring that customers receive full value from the product and facilitating smooth renewals and growth.

In Short

• Enhance operational frameworks within the Customer Experience team.
• Utilize tools like Atlassian products, Snowflake, and Looker.
• Drive automation and efficiencies in customer operations.
• Analyze data to assess risks and trends.
• Support cross-functional initiatives for better customer journey.
• Document and maintain Customer Experience Operations.
• Provide enablement on new processes and tools.
• Collaborate with various teams including Customer Success and Professional Services.
• 3-5 years of experience in Customer Success Operations preferred.
• Strong communication skills required for team collaboration.

Requirements

• 3-5 years of experience in a Customer Success Operations role or similar.
• Proficient in customer experience domain and program management.
• Technical aptitude with tools like JIRA, Confluence, Snowflake, and Looker.
• Experience with reporting and analysis for business needs.
• Excellent communication skills for team collaboration.
• Experience in payments, fraud, or security operations is a plus.

Benefits

• Competitive total compensation package.
• 401k plan.
• Medical, dental, and vision coverage.
• Wellness reimbursement.
• Education reimbursement.
• Flexible time off.