Customer Success Manager - Remote

Overview

mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience.

In Short

• Support customers throughout their journey with mabl to ensure they achieve their goals
• Onboard new customers to the mabl platform including hands-on training and guidance with best practices
• Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
• Lead Quarterly Business Reviews with commercial clients
• Identify expansion opportunities and partner closely with the sales team to execute
• Facilitate customer retention and the execution of the renewals
• Collaborate with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements
• Monitor customer health including metrics and usage trends to proactively engage with customers

Requirements

• 2-3 years experience as an Account Manager at a B2B SaaS company
• Excellent written and verbal communications
• Comfortable with technology (bonus if you have experience with CSS, HTML)
• Motivated and strategic in finding expansion opportunities within accounts
• Strong analytical skills, with a bias for using data to identify trends and opportunities
• Passionate about working at a growing startup and learning new technologies

Benefits

• Supportive work culture with flexibility
• Opportunities for professional growth and development
• Collaboration with a passionate team
• Transparency and empathy in leadership