Onsite Support Specialist - Remote

Overview

The Onsite Support Specialist will play a key role in ensuring the smooth operation of various devices, providing both onsite and remote technical support for clients.

In Short

• Provide technical support to clients for hardware, software, and connectivity issues.
• Set up, troubleshoot, and repair various devices including PCs, laptops, and Macs.
• Maintain inventory of technological equipment and manage ordering of supplies.
• Troubleshoot network issues and resolve service delivery problems.
• Perform preventative maintenance on devices.
• Communicate professionally with engineers, clients, and managers.
• Work independently and as part of a team.
• Be available for emergency responses and rotating on-call shifts.
• Participate in team meetings and training sessions.

Requirements

• IT-related associate degree or a minimum of 1 year of hands-on experience in technical support.
• Strong customer service skills.
• Hands-on experience with Microsoft Operating Systems and MAC OS.
• Proficiency in Microsoft Office applications.
• Flexibility to work rotating shifts.
• Knowledge of Google Apps is a plus.
• Experience in a Managed Service Provider (MSP) environment is a plus.

Benefits

• Opportunity to work in a collaborative environment.
• Continuous improvement and growth opportunities.
• Competitive salary range.