Medical Billing Associate - Patient Services - Remote

Overview

As a Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management in a fully remote position.

In Short

• Answer inbound patient phone calls.
• Manage copay collections and communicate with other departments.
• Create partner cases daily.
• Weekly posting of late cancels.
• Daily review of patient electronic communications.
• Create and maintain billing ledgers for patients.
• Assist teammates in larger projects.
• Learn the basics of insurance billing.
• Support admin functions and queue-based work.
• Achieve goals set by management.

Requirements

• Minimum of 1 year of related experience.
• Strong attention to detail and time management skills.
• A positive attitude and eagerness to learn.

Benefits

• Opportunity to grow with a start-up.
• Supportive leadership.
• Paid Time Off with holidays.
• Medical, dental & vision insurance.