Patient Services Associate - Remote

Overview

The Patient Services Associate I is responsible for managing incoming and outgoing calls related to patient appointments, ensuring high-quality customer service and accurate scheduling processes.

In Short

• Handles reminder calls for patient appointments.
• Schedules appointments and pre-registers patients for medical scans.
• Follows standardized processes for information exchange.
• Enters patient information into the computer system.
• Transfers calls to appropriate personnel as needed.
• Requires a high school diploma or equivalent experience.
• 1 year of medical or related training/experience preferred.
• Strong communication and multi-tasking skills required.
• Physical ability to perform office tasks.
• COVID-19 vaccination may be required.

Requirements

• High School Diploma or equivalent experience.
• 6 months to 1 year of medical or related training/experience.
• Computer literacy and experience with office equipment.
• Strong multi-tasking abilities.
• Excellent interpersonal and customer service skills.
• Ability to work well with physicians and patients.
• Good communication skills.
• Physical ability to sit, stand, and walk for extended periods.
• Ability to lift 10-20 pounds occasionally.
• Completion of pre-employment background check and drug screen.

Benefits

• Access to cutting-edge technologies.
• Supportive work environment focused on collaboration.
• Opportunities for personal and professional growth.
• Comprehensive range of outpatient care services.
• Equal opportunity employer committed to diversity.