Patient Services Back Office Associate - Remote

Overview

The Patient Services Back Office Associate is responsible for resolving billing inquiries, auditing patient balances, updating patient demographics, and processing payments, while ensuring compliance with HIPAA guidelines.

In Short

• Resolve patient and provider billing inquiries.
• Audit patient balances and escalate accounts for adjustments.
• Update patient demographics including insurance information.
• Rebill claims and monitor collection accounts.
• Generate and print patient statements.
• Process payments in client payment portals.
• Review bad address/return mail reports.
• Prepare accounts for collection agency distribution.
• Cross-train for team tasks.
• Ensure compliance with HIPAA guidelines.

Requirements

• Experience in billing and customer service.
• Knowledge of HIPAA regulations.
• Strong attention to detail.
• Ability to manage multiple tasks effectively.
• Good communication skills.
• Team player with a positive attitude.

Benefits

• Comprehensive benefits package.
• Casual work environment.
• Opportunity for professional growth.
• Supportive company culture.
• Fun and engaging workplace.