Client Manager - LHB - Remote

Overview

The Client Manager at Luminare Health is responsible for managing client relationships within the Alternative Delivery Model, ensuring client satisfaction, and supporting a range of clients through implementation and ongoing service delivery.

In Short

• Manage relationships with clients in the Alternative Delivery Model.
• Support up to 12 clients with 2,000 - 10,000 employees.
• Work with sales executives during finalist presentations.
• Maintain senior management level contact with client representatives.
• Ensure service delivery of Luminare Health products and services.
• Participate in internal projects as needed.
• Responsible for retaining and growing the assigned book of business.
• Requires travel for client interactions.
• Remote role with specific state residency requirements.
• Strong focus on professional development and employee satisfaction.

Requirements

• High school diploma or GED required.
• 3-5 years of client management experience preferred.
• Excellent written and verbal communication skills.
• Ability to interact with senior executives.
• Understanding of self-funding and employee benefit plans.
• Familiarity with benefit-related federal laws.
• Strong analytical and problem-solving skills.
• Ability to travel as required.
• Preferred: College degree and state insurance license.

Benefits

• Health and wellness benefits.
• 401(k) savings plan and pension plan.
• Paid time off and parental leave.
• Disability insurance and supplemental life insurance.
• Employee assistance program and paid holidays.
• Tuition reimbursement.
• Annual incentive bonus plan.
• Robust total rewards package.
• Supportive work environment focused on employee development.
• Opportunities for career advancement within the company.