Account Manager (Mid Market) - Contract - Remote

Overview

Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level! In this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials.

In Short

• Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Mid-Market customers (500-2,500 Employees)
• Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings
• Map customer organizations and develop strategies to build relationships with new business units, product lines or regions.
• Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Respond to customer requests for additional users and other upgrades outside of their renewal process
• Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization.
• Conduct discoveries and online demonstrations of the Loopio platform to additional user groups
• Build engaging “playbooks,” email templates, and meeting frameworks
• Leverage engagement and product data to understand where customer growth opportunities exist

Requirements

• 3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS
• Proven track record of developing sales opportunities and managing complex deal cycles
• Experience growing and maintaining relationships with named accounts across different verticals
• Ability to develop relationships with senior leaders and C-level executives
• Excellent ability to build cross-functional relationships and be a team player
• Exceptionally analytical and a keen ability to derive insights from data
• Highly organized; your calendar reminders have calendar reminders
• Highly effective communicator
• Highly strategic; you like to understand the big picture
• Experience using a dynamic tech stack including Salesforce and Gainsight

Benefits

• Ongoing feedback and regular 1-on-1s for development
• Opportunity to elevate your craft with a dedicated professional mastery allowance
• Wide range of health and wellness benefits starting day 1
• Setup to work remotely with a MacBook laptop and a work-from-home budget
• Supportive culture with opportunities for connections in a remote environment
• Participate in townhalls, AMA, and quarterly celebrations
• Employee Resource Groups for learning and connection
• Be a part of an award-winning workplace