Mid-Market Account Manager - Remote

Overview

We are seeking a dynamic and experienced Mid-Market Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!

In Short

• Own and drive Net Revenue Retention (NRR) to maximize revenue growth.
• Manage renewals and engage with customers for timely contract renewals.
• Identify expansion opportunities for upselling and cross-selling solutions.
• Maintain deep product knowledge to communicate value effectively.
• Collaborate with Account Executives and Customer Success Managers.
• Monitor customer health through engagement metrics and adoption trends.
• Negotiate contracts while maintaining strong relationships.

Requirements

• 3-5 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue.
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with Salesforce and Stripe.
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business).
• Ability to anticipate customers’ needs for growth opportunities.
• Excellent verbal, written communication, and interpersonal skills.
• Organizational, project management, and time management skills.
• High adaptability and desire to operate in a fast-paced startup environment.

Benefits

• Be part of a rocket-ship startup redefining professional connections.
• Work closely with experienced leaders and cross-functional teams.
• Make a measurable impact in a role critical to our long-term success.
• Fully remote work environment.
• Competitive salary and meaningful equity.
• Full insurance & benefits.
• Unlimited PTO.
• $250 monthly wellness credit.
• Constant daily learning opportunities.