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Customer Solutions Engineer - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team, designed for someone who thrives on jumping in, solving problems, and making things work—fast.

In Short

  • Join live customer calls for onboarding and setup support.
  • Guide customers through CRM integration and technical steps.
  • Run ad hoc onboarding sessions to unblock customers.
  • Support CSMs with technical aspects of implementation.
  • Help configure Popl for unique customer use cases.
  • Translate customer requirements into actionable setup recommendations.
  • Partner with Integrations Program Manager for customer feedback.
  • Act as an internal resource for technical topics.
  • Participate in cross-functional enablement sessions.
  • Work closely with experienced leaders to shape financial strategy.

Requirements

  • 2-5 years in a technical customer-facing role.
  • Familiarity with CRM platforms like Salesforce and HubSpot.
  • Strong troubleshooting instincts.
  • Independent yet collaborative work style.
  • Proactive in solving blockers during live calls.

Benefits

  • Fully remote work.
  • Competitive salary.
  • Meaningful equity.
  • Full insurance and benefits.
  • Unlimited PTO.
  • $250 monthly wellness credit.
  • Constant daily learning opportunities.
Popl Co logo

Popl Co

Popl is a pioneering company in the realm of in-person marketing, offering innovative SaaS products that enable individuals and organizations to effortlessly share contact information, capture leads, and integrate with CRMs. With a mission to empower growth through meaningful connections, Popl is at the forefront of redefining how professionals engage and expand their networks. The company fosters a dynamic and collaborative remote work environment, emphasizing financial accuracy and operational efficiency as it scales its unique platform.

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